Privacy Policy

Eaco is committed to protecting your privacy. We recognise that users of Eaco place ongoing trust in our services, and we take your privacy seriously. Eaco does not collect personally identifying information except when you specifically and knowingly provide it subject to the exceptions set out below.

Eaco provides customer feedback, message boards and other services for both public and private forums. Please remember that any information that is disclosed in public forums becomes public information. You should exercise caution when deciding to disclose your personal information.

If you have queries, concerns or would like to revise your personal records maintained by Eaco, please contact us. You can email us at [email protected], or via mail to:

188 Johnston Street
Collingwood VIC 3066

Your personal information is important to us.

What information do we collect?

Eaco collects information in two ways; automatically when you log onto our web servers and when you provide your details through an Eaco online form.

Web servers: For each visitor to our web page, our web server may automatically recognise the users domain, IP address and sometimes an email address.

Eaco users are required to provide a valid email address and other personal details as a condition of registration. Eaco users will be placed on our mailing list only by their explicit request.

Why do we require your personal information?

The information we collect is used to continually improve your site experience, by customising the content and web layout according to your preferences indicated by your use of the site.

Eaco needs to collect, use and disclose the information required on online forms to provide you with the services to which the online forms relate. Your information may also be used by Eaco to tell you about useful products, discounts, special offers, competitions and invitations to special events. Eaco may notify you about updates to our web site. If you do not want to receive this material, please contact us.

Disclosure of personal information.

To provide you with services or information you request from the web site by filling out an online form, Eaco may need to disclose your information to our business partners and contracted service providers.

In submitting your details, you should be mindful that information published on the Internet is available to everyone using the Internet. You should not provide this information if you do not want it to be publicly available.

In addition, Eaco may disclose personally identifying information if Eaco determines that disclosure of such information is:

Under the foregoing circumstances, Eaco may disclose personally identifying information without first notifying you or obtaining your consent.

Contacting us about access and correction of your personal details

Eaco aims to ensure your personal details are up-to-date. If you have queries, concerns or would like to access or revise your personal records maintained by Eaco, please change your details within Eaco or contact us.

Eaco shares non-personal aggregate, statistical information

Eaco may share non-personal aggregate, or summary, information about our visitors with partners or other third parties, which is a customary practice on the Internet. For example, we might provide a count of our users from a particular area code.

Eaco uses market research to monitor traffic to and across its web site. This technology involves inserting special scripting in the code of each web page. This code is downloaded by you when you visit each page and then sends information about your use of the page, eg. the duration that the page was open. Information collected using this technology does not identify you personally in any way and is only used for compiling aggregate statistics of web site use for Eaco.

Eaco uses “cookies” to improve your experience

Eaco uses a standard Web browser feature called “cookies” to help us improve your experience. A cookie is a small text file that many web sites write through your browser when you visit them. A cookie can only be read by the site that places it, so Eaco cannot “see where you’ve been” based on any other cookies in your browser. Netscape Navigator uses a single file called “cookies.txt” to record all cookies, and you can open this file in any text editor to see what it looks like.

On some areas of Eaco, cookies are used to distinguish you from other users. However, cookies merely provide us with a unique anonymous number that we can use in identifying — and enhancing — the use of sections of our site.

Cookies can also be used to store your user name and encrypted password, if you so choose. You may choose to disable cookies in your browser or use security software to prevent the storage of cookies. However if you disable cookies, we may not be able to fulfil your request or provide you with an appropriate level of service in some areas of the Eaco web site. Below are instructions to help you disable cookies if you use Internet Explorer or Netscape Navigator. If these options don’t apply to you, Contact Us for further assistance.

If you use Internet Explorer:

If you use Netscape Navigator:

Third party information and links

Some sections of Eaco may be powered by our business partners and service providers, to bring you the most relevant and up-to-date information. As a result, these companies have access to information such as your domain, IP address and clickstream information. Eaco will take reasonable steps to protect the privacy of any personally identifying information that these companies have access to.

Eaco may also use agencies to place advertising on our web pages. These agencies may collect information such as your domain, IP address and clickstream information. Eaco will take reasonable steps to protect the privacy of any personally identifying information that these agencies have access to.

Eaco may present advertisements or links to partner companies. When you click on these links or enter information, you may be transferred to an advertiser’s or partner’s Web site. Eaco has no control over the privacy practices or information that these sites may request of you. We are not and cannot be held responsible for the privacy practices or content of these sites.

If you order catalogues from Eaco third party advertisers or partners, any such order will indicate your consent to receive from them other catalogues, announcements, product news, newsletters, and/or other information, via shipping methods including but not limited to Australia Post, overnight ground/air courier, or other electronic means, that may or may not be of interest to you. You will need to contact them directly to ‘opt-out’ of receiving this material.

Storage and security of your personal information

Eaco takes all reasonable steps to secure your personal details. Eaco stores your information on secure servers which are housed in controlled environments to protect against loss, misuse or alteration of your information collected at the Eaco web site. All Eaco employees and service providers are contractually obligated to respect the confidentiality of your personal details.

To assist in keeping your data secure, we recommend that you keep your Eaco password and account details secure. Please contact us if you require a change of password and username.

Changes to this Policy

Eaco is committed to bringing you the most up-to-date and relevant information online. As a result our web site is constantly changing and there may be a requirement to review our Privacy Policy. We will promptly post any changes on our web site. If you are concerned about your privacy, you should check our privacy policy periodically.

Additional privacy information

You can visit the Australian Federal Privacy Commissioner’s web site for more information about protecting your privacy and Australian privacy issues.

Eaco App Privacy Policy

Last updated: April 24, 2023

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy. This Privacy Policy has been created with the help of the TermsFeed Privacy Policy Generator.

Interpretation and Definitions


The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


For the purposes of this Privacy Policy:

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Information Collected while Using the Application

While using Our Application, in order to provide features of Our Application, We may collect, with Your prior permission:

We use this information to provide features of Our Service, to improve and customize Our Service. The information may be uploaded to the Company's servers and/or a Service Provider's server or it may be simply stored on Your device.

You can enable or disable access to this information at any time, through Your Device settings.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

We may share Your personal information in the following situations:

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Delete Your Personal Data

You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.

Our Service may give You the ability to delete certain information about You from within the Service.

You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us.

Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

Organisations Using EacoFM

See the big names that already trust us